Privacy Policy

Last updated: 28 October 2026

Who we are

On Point IT Pty Ltd (ABN 85 621 261 658) provides managed IT services to businesses in Melbourne. This policy explains how we handle personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you contact us through our website, by email or by phone, we collect the details you give us, such as your name, phone number, email address and the content of your message.

When we provide services to your organisation, we collect the contact details of the people we work with, and we may have access to information held in the systems we manage on your behalf. We only access that information to deliver the services you have asked for.

Our website uses Cloudflare Web Analytics to measure visits. It does not use cookies or collect information that identifies you.

How we use it

We use personal information to respond to enquiries, provide and support our services, manage our client relationships, issue invoices and keep our systems secure. We do not sell personal information, and we do not add you to marketing lists without your consent.

Who we share it with

We use trusted service providers to run our business, including Microsoft (email and productivity), Cloudflare (website hosting and spam protection), SMTP2GO (website email delivery), MailGuard (email filtering), Atera (our helpdesk) and Xero (accounting). Some of these providers store information outside Australia, including in the United States. We choose providers with strong security and privacy commitments.

We may also disclose information where we are required or authorised to by law.

How we protect it

We protect the information we hold with access controls, multi-factor authentication, encryption where available and the same security practices we apply for our clients. Access is limited to the people who need it to do their work.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Email support@onpointit.com.au or call 1300 909 454.